Refund policy

We offer a 30-day return window from the date your item is delivered. And 30-day satisfaction guarantee.

Please contact us at ask@appollotoys.co with details and photo evidence of the issue or any reasons why you did not like it. Upon approval, we’ll send you instructions on when you will recieve a refund, refunds usually take 48-72hrs, back to your origianl payment method. 

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at ask@appollotoys.co with a photo clearly showing the issue, your order number, and a brief description of the problem. We’ll evaluate the situation and may offer a replacement or refund if eligible.

Exceptions / Non-Returnable Items

Some items cannot be returned, including perishable goods (like food, flowers, or plants), custom or personalized products, personal care items (such as beauty products), and hazardous materials (including flammable liquids or gases). Sale items and gift cards are also non-returnable. If you're unsure whether your item qualifies, please reach out to ask@appollotoys.co

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. If approved, your refund will be issued automatically to your original payment method within 10 business days. Additional time may be needed by your bank or credit card company to process and post the refund. If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us.

Final Notes

We do not accept returns for buyer’s remorse (such as changed minds or finding a lower price), used or worn items, unauthorized returns (items sent back without prior approval), or sale items and gift cards. If you're unable to return an item due to these reasons, we kindly suggest gifting it to a friend or family member.

By placing an order with ApolloToys, you agree to this return policy. We do not accept returns for reasons such as changing your mind, ordering the wrong item or size without contacting us, or finding the item elsewhere at a lower price.

We aim to deliver all orders within 20 days or less from the date of shipment. In rare cases where delays occur due to customs, weather, or carrier issues, we ask for your patience and understanding. If your order hasn’t arrived within 20 business days, please email ask@appollotoys.co so we can review your case and work toward a resolution, which may include a replacement or refund depending on the situation.